Our company offers you different packages to choose from. It helps us to define the project scope, and you to act in accordance with your opportunities.
Hourly Rate – the hourly rate for utilizing our Digital Guidance Services Staff with consulting is billed in 15 minute increments. There is a 1 hour minimum purchase for new customers. This rate applies Monday through Friday 10:00am until 5:00pm EST. Any work performed outside of normal business hours or on holidays will be billed at a higher rate.
Warranty – Due to the nature of the work that we perform, there is no warranty on hourly work. Each hour that we work is billable regardless of the outcome of said work. While we will make recommendations on the level of effort required to implement a solution or fix an issue, it is up to you to let us know if there is a cap on the number of hours we spend per engagement.
For business customers who may need more support, we offer blocks of time. This is a cost effective plan to take care of all your IT needs. This time can be applied toward a wide variety of services from Digital Guidance over a 12 month period. A block of time is sold in 10-hour increments. If more time is needed than was initially contracted for, an additional block of time can be purchased at the same discounted rate, or you can choose to pay at the regular business hourly rate.
Block Rate – This rate applies Monday through Friday 10:00am until 5:00pm EST. Any work performed outside of normal business hours or on holidays will be billed at a higher rate. When you purchase a block of hours, those hours are credited to your account for use during our regularly scheduled times. Unused hours purchased expire 1 year from the date of purchase.