Alert Service

This past year has been crazy. Like you, we have been hard at work developing different ways to better support our customers in remote environments. Our latest product I’d like to introduce to you is DG Alerts. DG Alerts is specifically designed to protect your computers against common issues that appear on desktop, laptops and even servers. When a problem appears on a device, we follow up with you to recommend a resolution. Sometimes they are simple fixes the client can take care of themselves—other times we take care of it on behalf of the client.

The service covers all your computers for the cost of 1 service hour per month. I’d love to jump on a call to discuss if this is the right solution for you and how we can better help protect your business.

Digital Guidance Alert monitors for these issues:

  • Backup errors
  • Last completed backup on Time Machine as well as 3rd party backup solutions
  • Disk input/output (I/O) errors (a precursor to a drive failure)
  • SMART errors
  • Boot disk selection changes
  • False mounts
  • Failing laptop batteries
  • Kernel panics
  • Faulty RAM
  • Report on excessive number of network errors
  • Unscheduled reboots
  • Failed power-on self-tests (POST)
  • Malware alerts
  • Root Capacity
  •  Server Software – availability, utilization, license expirations, proper backup functionality
  • Demographics – RAM, model number, OS & firmware versions, maximum OS version, processors, uptime, last check-in, Age of computer
  • Optional – status of computers that require high-availability with Beacon Reporting. An alert is triggered when a particular computer goes offline for the specified duration of time.

Does DG Alerts sound like what your business needs to avoid interruption in service and productivity? Drop us a line at hello@digitalguidance.com or schedule a free 15-minute video conference to talk about your situation. We are here to help!

Our Philosophy

To provide exceptional customer support and pursue long term relationships with small and medium sized businesses helping them get the most out of their investment in Apple technologies

how can we help you?

Lets talk about your IT Needs – no obligation discussion about how Digital Guidance can help your business.

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We have been working with Digital Guidance for over 15 years. The service and support has been far beyond our expectations. We especially appreciate the responsiveness, attention to detail and ability to explain technical issues in ways we can all understand. We have several servers and our computer run constantly. In all this time we have never had an incident where our IT infrastructure failed to the point where we could not get our work done. I attribute this to the proactive approach implemented by the consultants at Digital Guidance. The owner has always said he is interested in long term relationships. Our experience has certainly proved that to be true and it is one we plan on continuing.
— Saline, Mi

— Saline, MI

Is DG Alert Service Right for you?

lets talk about it